ORDER AND RETURN

1. How do I track my order?

1. Log in to your account in herryqeal.com and go to the My order section to access your order history. If you are a Guest User, fill in your order details in Track Order page.

2. How do I track my shipped order?

1. To track shipped orders, we provide AWB (Airway Bill no.) with the carrier name. You can track your order on the carrier's website using the AWB number given to you. The AWB numbers may sometimes take upto 48 hours from the date of dispatch to become trackable on the carrier’s website. For further help, call us at +91 9717881543. You can also write to us at Feedback/Complaints.

3. Is there any minimum order requirement?

1. No, we don't have any minimum order requirement. But shipping charges will apply based on current day offer and order value.

4. I do not have an account with Herryqeal. How do I return the order I have placed?

1. If you are a Guest User, fill in your order details in Track Order page to track your order status.

5. How do I cancel my order?

1. You can cancel your order before it is shipped from our warehouse. Log in to your account in herryqeal.com and go to the My Order section to access your order history and cancel the order. If you are a Guest User, fill in your order details in Track Order page and proceed to cancel your order.

6. My order is delivered to me but the status does not show "Delivered".

1. In a few cases, it may take up to 24 hours to mark the order as delivered. Please wait for 24 hours after delivery. In case, it is more than 24 hours since delivery and the order status is still not 'delivered', please contact us at support@herryqeal.com.

RETURN POLICY

• 1. How do I return the order I have placed?

  You can return your order within 7 days of its delivery. Please follow these steps to return order:

  1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
  2. In case you are a Guest User, fill in your order details in Track Order page. 
  3. Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
  4. Once the return request is placed we will make sure that this is processed on priority.

   

• 2. I do not have an account with Herryqeal. How do I return the order I have placed?

  You can return your order within 7 days of its delivery. Please follow these steps to cancel order:

  1. If you are a Guest User, fill in your order details in Track Order page.
  2. Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund and confirm request.
  3. Enter your password and the account is created immediately. You can log in using the email address used to place the order 
  4. If you choose to refund the amount back to original mode of payment, the process will be initiated once the items are picked by our courier partner and this will take 3-7 business days. This option is applicable for all pre-paid orders paid using Debit/ Credit cards, Netbanking and Online Wallets. 
  5. Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
  6. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.

   

• 3. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.

  You can return your order within 7 days of its delivery. Please follow these steps to return order:

  1. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi piece sets that includes panties.
  2. Our return and exchange policy allows for you to return/exchange your order within 7 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 7 days of the order’s delivery.

   

• 4. I am unable to place return request.

  There are 3 reason due to which return option is not available on website/app:

  1. If your order is not marked delivered. The return request can be taken only after the order status is marked as 'Delivered' by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at support@herryqeal.com
  2. You can return your order within 7 days of its delivery. The return option is withdrawn once 7 days period has passed since delivery.
  3. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or opened packs of multi-pieces sets that include panties.

   

• 5. How do I track my return?

  We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

• 7. How does GST vary for orders?

  Tax may vary depending on factors like the city where the order would be shipped to and price of products.

• 8. If I return the order will the GST amount charged be refunded?

  If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

• 9. If I cancel the order will the GST amount charged be refunded?

  If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

• 10. What are the items/services that cannot be returned or exchanged?

   

  1. For reasons including hygiene, we do not accept return of briefs, panties, or shapewear panties, or an opened box of a multi-piece set that includes panties.
  2. Cash cannot be claimed against gift cards and gift wraps.
  3. No item that has been sold as part of a multipack can be returned as an individual item.
  4. Certain sale events or offers will not be covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
  5. Once we receive a returned parcel, we reserve the right to refuse the return of items that show signs of having been worn, washed, soiled, or incomplete.
  6. The gift items received by you can not be exchanged.

   

• 11. Under what conditions can I return/ replace my Herryqeal product?

   

  1. Wrong product delivered
  2. Expired product delivered
  3. Damaged product delivered – Physical damage/ tampered product or packaging