Below FAQ are some common concerns of our Customer before and after purchasing the Product.
If you have other questions, please just send it to support@herryqeal.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can Contact us on our Whatsapp number( 9971646897 ) to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

To place an order, simply browse our collection and select the desired lingerie or nightwear items. Add them to your cart and proceed to the checkout page to complete your purchase.

We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment options. You can choose the most convenient method during the checkout process.

The delivery time may vary depending on your location and the shipping method you choose at checkout. We strive to process and dispatch orders within 1-2 business days. Once shipped, the estimated delivery time will be provided for you to track your package.

We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can initiate a return within a specified period (usually within 7 days). Please review our Returns and Exchanges page on our website for detailed instructions and any applicable conditions.

We provide detailed sizing charts for each product to help you find the perfect fit. It's essential to refer to these charts and measurements before placing your order. However, if you encounter any issues with sizing, we have a dedicated customer support team ready to assist you.

If you have any questions, concerns, or need assistance, you can reach our customer support team by sending an email to support@herryqeal.com or by using the contact form on our website. We aim to respond promptly and provide you with the help you need.

Yes, we prioritize the security and privacy of our customers. We employ industry-standard encryption and security measures to protect your personal information. We do not share or sell your data to third parties, and we handle all transactions securely.

Technical and After-Sales

To create an account, click on the "Sign Up" or "Register" button on our website. Fill in the required information, such as your name, email address, and password. Once submitted, you will receive a confirmation email, and your account will be activated.

If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.

We strive to process orders quickly. If you need to modify or cancel your order, please contact our customer support team immediately. While we cannot guarantee changes, we will do our best to accommodate your request.

We apologize for any inconvenience caused. If you receive a defective or incorrect item, please contact our customer support team within a reasonable time frame, providing details and any supporting evidence. We will assist you in resolving the issue promptly.

Once we receive and inspect the returned item(s), we will process the refund within a reasonable time frame. The refund processing time may vary depending on your original payment method and financial institution. We will notify you via email once the refund is processed.

Yes, we offer exchanges for different sizes or styles, subject to availability. Please initiate an exchange request within the specified return/exchange period. Our customer support team will guide you through the exchange process.

We take responsibility for lost or damaged packages during transit. If you encounter such an issue, please contact our customer support team immediately. We will work with the shipping carrier to resolve the matter and ensure a satisfactory outcome.

We value your feedback and encourage you to review our products. You can leave reviews directly on our website product pages. If you have any additional feedback or suggestions, you can also reach out to our customer support team or send an email to support@herryqeal.com.

Our products are covered by a manufacturer's warranty, which may vary depending on the brand and specific item. The warranty details can usually be found on the product page or included in the product packaging. For any warranty-related inquiries, please contact our customer support team.

Unable to find satisfactory answers ? Contact Support